Keeping You Well...
Namecheap was founded all the way back in 2000 by Richard Kirkendall.
Over the past 18 years, they’ve reportedly racked up three million customers.
Domain names are the name of Namecheap’s game (sorry, couldn’t resist), with over seven million under their control.
But here’s the thing:
We’ve seen this story before; Hosting A is good at X, so they leverage their brand name and deep pockets to muscle into new service Y. It doesn’t necessarily mean that they’re any good at it.
So what’s the deal with Namecheap?
Have they been able to replicate their domain name success in a new arena? Or are they simply trading on their name alone? (Pun definitely intended.)
In November 2017, we decided to find out. We signed up for their hosting service, purchased the least expensive plan, and even set up a test website.
Then, we used Pingdom to track detailed performance stats like uptime and speed. You can view those here.
We’re going to get into the nitty-gritty, take a deep dive into their plan features.
But first, let’s focus on a few of Namecheap’s best attributes:
Pros of Using Namecheap Hosting
Namecheap begins solid with a free space name, speed, relocations, and additional arrangement highlights like reinforcements.
Here are the full subtleties:
1. FREE Domain and Migration
Namecheap dominates at space names. So it possibly bodes well that they’ll cheerfully toss one in the event that you pursue their facilitating plan.
On the off chance that you as of now have a site set up elsewhere, they’ll likewise assist you with relocating the administration for nothing.
Kinda, sorta. We’ll return to this in the Cons segment beneath.
2. Conventional Load Time
After the uptime, the second most significant standards is speed. The explanation it’s so significant is that speed has been straightforwardly connected with guest satisfaction.
Google as of late found that the likelihood of somebody ricocheting increments over 100% if your pages take as long as six seconds to stack.
page load time is significant
So indeed, you need your site to remain alive. On the off chance that that site is moderate, at that point it’s nearly as terrible. Your site should be down in light of the fact that individuals will leave in huge numbers.
Namecheap has had the option to post a normal page speed of 687ms in the course of recent months. This number is twice as delayed as our other most loved hosts like A2 Hosting and HostGator Cloud. Be that as it may, it’s as yet a superior outcome than our industry-standard.
3. 30-day Money-Back Guarantee
Namecheap offers an unshakable 30-day unconditional promise. You have an entire month to check whether their administration is ideal for you. Something else, it’s not very late to pull out and take a stab at something different.
4. Completely Loaded Value Plan
We’ve evaluated more than 30 web has to date.
Furthermore, for every one, we normally pursue the most fundamental intend to set up our test site.
The explanation is twofold:
- We need to have the option to put together these audits with respect to genuine information and execution figures.
- Most ‘base-level’ plans at each facilitating organization are truly comparative.
As it were – this permits us to contrast one type with it’s logical counterpart (generally). Each mutual offer is genuinely comparable, with similar highlights offered on each.
Namecheap astonished us, however.
To start with, they offered unmetered data transfer capacity on their least expensive arrangement. They likewise give you admittance to standard highlights like cPanel access and applications like WordPress.
Their least expensive arrangement likewise incorporates a free SSL authentication for the primary year. (Peruse: After that year’s up, you’ll need to pay.)
You likewise get two times per week reinforcements, just on the off chance that things go haywire while refreshing your new site.
The best part about their least expensive offer is that you get 50 MySQL information bases (which is far more than what most organizations offer on a comparable level).
Besides, you can set up three sites on this arrangement. Most base-level facilitating plans just permit you to have one single site. This is an incredible worth on the off chance that you have a few destinations, similar to a business and an individual one.
They additionally surrender you to 50 email tends to directly out of the door, as well.
This can signify gigantic cost reserve funds after some time.
5. External Reviews Are Excellent
We generally prefer to get a heartbeat from existing clients to ensure each audit isn’t simply founded on our own disengaged insight.
We were enjoyably astonished at a portion of the client audits on the web.
For example, they have a strong 4.6-star rating on Shopper Reviewed. Apparently that depends on over a million audits.
This underlying perspective got us energized.
We previously loved seeing the ‘extra’ plan highlights they tossed in for nothing (that most different organizations would charge you for).
So we were eager to get the test site ready for action. Furthermore, see the presentation details move in.
Shockingly, the outcomes that streamed in weren’t rousing.
Cons of Using Namecheap Hosting
There are three significant classifications we see while considering another web have:
- Uptime: Can this host keep my site live by far most of the time?
- Speed: Can this host convey a decent encounter for guests so they’ll need to return?
- Backing: And would this be able to have help me when things turn crazy?
Tragically, Namecheap failed in two of the three regions.
1. Poor Uptime – 99.87%
Namecheap conveyed a heavenly 100% uptime the main month we joined. That gave us a lot of fervor to perceive what was to come.
Yet, things just deteriorated from that point on.
The following scarcely any months drifted well underneath the business normal 99.93%, in the long run delivering an uptime of just 99.80% in August 2018. It’s not awful on a superficial level. All things considered, remember this compares to longer than an hour of vacation every month.
Imagine a scenario in which that vacation were to occur during a bustling deals season. You’re conceivably taking a gander at huge amounts of lost income.
Here is the month-by-month examination throughout the most recent a year:
Most recent year normal uptime:
- January 2020 normal uptime: 100%
- December 2019 normal uptime: 99.96%
- November 2019 normal uptime: 99.96%
- October 2019 normal uptime: 99.97%
- September 2019 normal uptime: 99.97%
- August 2019 normal uptime: 99.97%
- July 2019 normal uptime: 99.82%
- June 2019 normal uptime: 99.99%
- May 2019 normal uptime: 99.77%
- April 2019 normal uptime: 99.96%
- Walk 2019 normal uptime: 99.87%
- February 2019 normal uptime: 99.97%
2. Poor Customer Support
Namecheap has a great Frequently Asked Questions (FAQ) stage. It contains nitty gritty answers that should help take care of the most well-known issues you run into.
NameCheap client care
We additionally prefer to evaluate live talks to figure out their administration.
Things began alright, with a speedy association from a cordial help rep.
At the point when she couldn’t support us, she even moved us to the ‘Attendant’ office.
In general, we love the possibility of an ‘Attendant’ division at an organization. You know – like a higher supervisor at an inn who’s ready to by and by assist you with practically any solicitation.
However, that is not actually what occurred during this discussion.
Rather, the second ‘Attendant’ rep fundamentally duplicate stuck an information base article for us: https://www.namecheap.com/uphold/knowledgebase/article.aspx/876/83/how-to-move an area from-godaddy
This was irritating for a couple of reasons:
First of all, we weren’t requesting a clarification of the cycle. We were approaching in the event that they’d do the administration for us. That is an entirely regular advantage that most web hosts will be glad to help you with.
Furthermore, how is this distantly near an “Attendant Service”? They’re simply tossing us a connection and instructing us to make sense of it for ourselves.
What’s more, thirdly – for what reason did it take numerous reps and 10 minutes of our life for this arrangement?
The whole experience left us disappointed, to be completely forthright.
This trade didn’t leave us with a great deal of certainty – if our site went down and we did need to depend on their client service group to rescue us, where would it be a good idea for us to go to?
- Free domain?: Yes, the first year is free.
- Ease of Signup: Easy signup process.
- Payment Methods: Credit cards, PayPal, Dwolla, and Bitcoin.
- Hidden Fees and Clauses: There are two important disclaimers to keep in mind:
- “This offer is available for new hosting purchases only. The promotional price is valid for the first 12 months on annual payments, after which the hosting service will renew at the regular rate as indicated in the package specs. Upgrades/downgrades will be performed at the full renewal price.”
- “Unmetered disk space is offered with our Ultimate package. This disk space is solely intended for your website and not for other storage purposes. This space must be used in accordance with our AUP, particularly paragraph 10.2.”
- Upsells: A few upsells along the way.
- Account Activation: Fast account activation.
- Control Panel and Dashboard Experience: cPanel.
- Installation of Apps and CMSs (WordPress, Joomla, etc.): 1-click installation tool to easily install popular apps and CMSs.
Do We Recommend Namecheap?
Not really… Here’s why:
They started out pretty well. Existing customers seem to like them, and the fact that their cheapest plan compares favorably to most other company’s upper-tier ones looked promising.
Despite that, the fact that your renewal rates will rise over 200% is tough to stomach. Especially, when you consider the poor uptime and borderline lazy customer support.
There are so many better options out there that deliver better service for the same price (or less after the first year).
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